Exchange Online (Plan 2) - ANNUAL (MS-MX22-CFQ7TTC0LH1P)

Exchange Online (Plan 2) - ANNUAL (MS-MX22-CFQ7TTC0LH1P)

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Includes all the features of Exchange Online (Plan 1), plus archive mailbox storage, hosted voicemail, and data loss prevention. Office application not included.


  • Each user gets 100 GB of mailbox storage and can send messages up to 150 MB in size
  • Take advantage of unlimited storage (100 GB of storage in the user's primary mailbox, plus unlimited storage in the user's In-Place Archive) 
  • Take advantage of hosted Unified Messaging services that provide call answering, a dial-in user interface, and company automated attendant capabilities
  • Control sensitive business data with built-in data loss prevention (DLP) policies based on regulatory standards such as personally identifiable information (PII) and payment card industry (PCI), which help to identify, monitor, and protect sensitive data through deep content analysis.**All rates indicated above are annual commitment.**Rates are subject to change without prior notice.

Technical Specification

Compatible with Windows 10, Windows 8.1, Windows 7 Service Pack 1, and the two most recent versions of macOS. All languages included.

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints
Our Service Descriptions are available at
System requirements See
User support
Email or online ticketing support Email or online ticketing
Support response times
Critical: Available 24/7, response in 1 hour. High: 24/7 next day for Enterprise. See also
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels
Premier Support is available at further cost.
Support available to third parties No
Onboarding and offboarding
Getting started
The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Please see
End-of-contract process
Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer owns its data. Microsoft acts as Data Processor. For more see
Using the service
Web browser interface Yes
Supported browsers Internet Explorer 10
Microsoft Edge
Safari 9+
Application to install Yes
Compatible operating systems Android
Linux or Unix
Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service
The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See
Service interface Yes
Description of service interface Please see
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing
For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD).
What users can and can't do using the API The full API details are avilable online at
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Please see