Includes all the features of Exchange Online (Plan 1), plus archive mailbox storage, hosted voicemail, and data loss prevention. Office application not included.
Features
- Each user gets 100 GB of mailbox storage and can send messages up to 150 MB in size
- Take advantage of unlimited storage (100 GB of storage in the user's primary mailbox, plus unlimited storage in the user's In-Place Archive)
- Take advantage of hosted Unified Messaging services that provide call answering, a dial-in user interface, and company automated attendant capabilities
- Control sensitive business data with built-in data loss prevention (DLP) policies based on regulatory standards such as personally identifiable information (PII) and payment card industry (PCI), which help to identify, monitor, and protect sensitive data through deep content analysis.**All rates indicated above are annual commitment.**Rates are subject to change without prior notice.
Technical Specification
Compatible with Windows 10, Windows 8.1, Windows 7 Service Pack 1, and the two most recent versions of macOS. All languages included.
| Service scope | |
| Software add-on or extension | No |
| Cloud deployment model | Public cloud |
| Service constraints |
Our Service Descriptions are available at https://technet.microsoft.com/en-us/library/office-365-service-descriptions.aspx
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| System requirements | See https://products.office.com/en-GB/office-system-requirements |
| User support | |
| Email or online ticketing support | Email or online ticketing |
| Support response times |
Critical: Available 24/7, response in 1 hour. High: 24/7 next day for Enterprise. See also https://products.office.com/en-us/business/office-365-for-business-support-options
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| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | WCAG 2.1 AA or EN 301 549 |
| Phone support | Yes |
| Phone support availability | 24 hours, 7 days a week |
| Web chat support | No |
| Onsite support | Yes, at extra cost |
| Support levels |
Premier Support is available at further cost. https://www.microsoft.com/en-us/microsoftservices/support.aspx
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| Support available to third parties | No |
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Onboarding and offboarding
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| Getting started |
The FastTrack service from Microsoft includes scenarios which help users adopt new, more productive ways of working. See http://fasttrack.microsoft.com/
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| Service documentation | Yes |
| Documentation formats | HTML |
| End-of-contract data extraction | Please see https://products.office.com/en-us/business/office-365-online-data-portability |
| End-of-contract process |
Upon expiration or termination of your Office 365 subscription or contract, Microsoft will provide you, by default, additional limited access for 90 days to export your data. As part of our Online Service Terms we specify that the customer owns its data. Microsoft acts as Data Processor. For more see http://trustoffice365.com/
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| Using the service | |
| Web browser interface | Yes |
| Supported browsers | Internet Explorer 10 Microsoft Edge Firefox Chrome Safari 9+ |
| Application to install | Yes |
| Compatible operating systems | Android IOS Linux or Unix MacOS Windows Windows Phone |
| Designed for use on mobile devices | Yes |
| Differences between the mobile and desktop service |
The service is optimised for mobile, desktop and tablet use and there are differences. Core functionality is available across all platforms. See https://support.office.com/en-us/article/Office-Online-browser-support-AD1303E0-A318-47AA-B409-D3A5EB44E452
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| Service interface | Yes |
| Description of service interface | Please see https://products.office.com/en-gb/business/office-365-administration |
| Accessibility standards | WCAG 2.1 AA or EN 301 549 |
| Accessibility testing |
For users with disabilities we have the Disability Answer Desk (DAD), and for enterprise customers with accessibility questions or accessibility related compliance questions we have theenterprise Disability Answer Desk (eDAD).
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| API | Yes |
| What users can and can't do using the API | The full API details are avilable online at dev.office.com |
| API documentation | Yes |
| API documentation formats | HTML |
| API sandbox or test environment | Yes |
| Customisation available | Yes |
| Description of customisation | Please see https://technet.microsoft.com/en-us/office/dn788774.aspx |